Incident Response Manager

Incident Response Coordinator

W2 Contract

Salary Range: $104,000 - $124,800 per year

Location: Cupertino, CA - Hybrid Role

Job Summary:

We are seeking Candidates that brings depth, ownership, and leadership in major incident and problem management. The right candidate will play a key role in driving stability, improving root cause practices, and managing complex, cross-functional situations.

Duties and Responsibilities:

• Strong ITIL foundation, with hands-on experience running both Incident and Problem Management processes.
• Proven experience leading major incidents, not just responding - including coordinating stakeholders, owning communications, and driving resolution.
• Experienced in trend analysis and identifying systemic issues: able to spot repeat patterns, push for deep retrospectives, and escalate where root causes aren't understood or addressed.
• Experienced in working with cross-functional stakeholders: engineering, support, business, and executive leadership.
• Excellent communicator, able to provide clarity under pressure, good to strong technical experience and relaying technical details in simple business language.
• Comfortable working in grey areas and ambiguity - our space often doesn't have perfect inputs or easy answers.
• Passionate about doing the job right, regardless of company name or brand - someone who brings pride, curiosity, and integrity to their work.

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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