Desktop Support Technician

Desktop Support Technician

W2 Contract

Salary Range: $41,600 - $62,400 per year

Location: Fort Mill, SC - Onsite Role

Duties and Responsibilities:

• Working to improve distribution center operations by participating in support and integration activities.
• As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.
• Support users and maintain the computer environment in a Tier 1/2 capacity.
• Manage incoming tickets.
• Support ongoing projects as needed.
• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.
• Train users on use and best practices in using their workstations and installed software.
• Keep an inventory of equipment and ensure items are in stock and accounted for.

Requirements and Qualifications:

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members.
• Ability to work on-site in an office and warehouse environment.
• Ability to lift items up to 30 pounds, bending, kneeling, sitting, standing, walking, climbing stairs, listening, attending in-person and online meetings, typing, and working with paper/files, etc.
• Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically.

Preferred Qualifications:

• 2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365.
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service.
• Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.
• Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.
• Undergraduate degree or equivalent work experience.

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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