5 Strategies for Managing Workplace Conflict
Posted August 6th, 2019
Conflicts occur in every workplace. Even if the company has a positive culture and the teams are strong, not everyone is going to agree all of the time. Plus, a small misunderstanding can balloon into a major issue, particularly if it is not properly addressed.
Luckily, it is possible to manage workplace conflict effectively. Here are five strategies that can help mitigate even the trickiest of situations.
1. Speak Privately with All Parties
Once you are aware of a conflict, schedule a separate private meeting with each involved party. This allows them to speak with you without interruption and while being in a safe space, making it easier for everyone to be open and honest.
2. Focus on the Facts and Depersonalize
Conflict is often accompanied by strong feelings. However, when you discuss the issue, you want to stay away from the emotions and, instead, focus on the facts. Use examples of incidents to outline your points, providing specific details as often as possible.
Additionally, as you discuss the problem, use language that doesn’t make the conversation personal. For example, when talking about an employee’s actions, use “When this happens…” instead of “When you do…” This makes it less likely that the worker will get defensive or feel attacked, increasing the odds that they will be receptive.
3. Always Use Active Listening
When the employee shares their thoughts, make sure to actively listen. Consider each word they are staying and remain focused. Don’t try to formulate your reply while they are talking or prepare for your chance to speak while they have the floor.
Once they finish, rephrase what they said to make sure you are clear about what they shared. If necessary, ask questions that can increase your understanding. Then, you can consider your reply.
4. Work Toward a Mutual Agreement
As the conversation moves forward, make reaching a point of mutual agreement the goal. Summarize the issue and see if the employee agrees with your assessment. If not, keep the discussion going until you both agree on any points of conflict that have been identified or the nature of the situation as a whole.
5. Create a Plan Together
Once the conflict is well defined, it is time to plan a solution. Work with the employee to come up with reasonable steps that will resolve the issue. Next, schedule follow-up meetings to monitor the situation and document any progress made.
After the plan is in place, follow it. Remain open and available as they move forward, focusing on collaboration instead of pure instruction. As positive progress is made, recognize their efforts. If necessary, update the plan or add new steps. If the situation is resolved, then congratulate them for their effort.
By using the strategies above, you can manage workplace conflict. If you’d like to know more, the professionals at Bayside Solutions can help. Contact us to speak with one of our knowledgeable team members today and see how our conflict management expertise can benefit you.
